How to determine the reason for poor work performance



Employers often experience frustration and a sense of helplessness if the work does not get done as expected, because one or more employees simply fail to do their part. They take chances, or are absent often, or have excuses for everything. 

Dealing with poor work performance is something most managers try to avoid. There is bound to be conflict, and they don't know where to start or simply don't have the time. Some managers just decide to live with the situation, whilst others try to find shortcuts around it.  The type of questions I am often asked, will probably sound all too familiar........

An employer is entitled to expect its employees to perform their duties at a reasonable standard and if this does not happen, has the right (and duty) to take definitive action. If you are aware of a problem in your department or business and don't do something about it sooner rather than later, you will end up having to do a lot of damage control later on.  

It is easier to take action if you have some kind of structure to follow, but you first need to be clear on what it is you are dealing with - that is, the cause of the poor performance. This will determine the steps you should take thereafter, and there are legal implications if you get it wrong. 

Also, the law does not require the employer to train, assist or "performance manage" a senior or professional employee to the same extent as a more junior person, for obvious reasons. 

This post contains a video excerpt from an online mini-course I have put together as an introduction to poor work performance - to help employers and personnel practitioners understand the different scenarios and how each should be handled in terms of the law.

If you want to sign up for the online training, you can do so here. The mini-course is a free promotion until the end of November 2019, to celebrate our digital training platform going live! Follow the links below for a treasure trove of information, links, resources, downloadable documents and more, and more added every day.

[You can also access the online training on your cell phone if you download the free Kajabi App and sign up/in.]

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© Judith Griessel 


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